The legal bit

BACKGROUND:

Problems Solved Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.psolved.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1.            Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

“Account”	means an account required to access and/or use certain areas and features of Our Site;
“Cookie”	means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
“Cookie Law”	means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2.              Information About Us

Our Site is owned and operated by Problem Solved Ltd a Limited company, registered in England under company number 11843727

Data Protection Officer: Alec Rivers.

Email address: alec@psolved.com.

Telephone number: +44 (0)203 404 2468.

3.              What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4.              What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5.              What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a)            The right to be informed about Our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.

b)            The right to access the personal data we hold about you. Part 13 will tell you how to do this.

c)            The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.

d)            The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.

e)            The right to restrict (i.e. prevent) the processing of your personal data.

f)             The right to object to us using your personal data for a particular purpose or purposes.

g)            The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business.

h)            Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about Our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

6.              What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on Our use of Cookies and similar technologies and Our Cookie Policy https://www.psolved.com/privacy-legal ) :

·         Name;

·         Address;

·         Email address;

·         Telephone number;

·         Business name;

·         Job title;

·         Profession;

·         Payment information;

·         Information about your preferences and professional interests;

·         A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

·         Other information used by sections of our site such as enquiry content.

7.              How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data, or because it is in Our legitimate business interests to use it. Your personal data may be used for  the following purposes:

·         Providing and managing your Account;

·         Providing and managing your access to Our Site;

·         Personalising and tailoring your experience on Our Site;

·         Supplying services to you. Your personal details are required in order for us to enter into a contract with you.

·         Personalising and tailoring Our services for you.

·         Communicating with you. This may include responding to emails or calls from you.

·         Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by clicking the unsubscribe link in the email or making a request via our site).

·         Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone or post with information, news, and offers on Our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

8.              How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

·         Business details are kept indefinitely whilst our products and services are relevant to that business or until an authorised representative makes a request to have them removed and it is legal to do so;

·         Personal information is retained for 2 years after any commercial arrangement is concluded, or until the individual makes a request to have it deleted.

·         A request to have data deleted will be rejected if we are required by law to retain the data..

9.              How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

10.           Do You Share My Personal Data?

We will not share any of your personal data with any third parties, without your consent  for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11.           How Can I Control My Personal Data?

 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, we aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in Our emails and by managing your Account).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12.           Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict Our use of Cookies. For more information, see Part 14 and Our Cookie Policy https://www.psolved.com/cookie-policy.

13.           How Can I Access My Personal Data?

If you want to know what personal data we hold about you, most of your data is available for you to view and edit in the my account section of our site, also you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.

We will respond to your subject access request, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of Our progress.

14.           How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. In addition, Our Site uses analytics services provided by Google Analytics, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use Our Site. For more details, please refer to Our Cookie Policy https://www.psolved.com/privacy-legal

15.           How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details

Email address: support@psolved.com

Telephone number: +44 (0)203 404 2468.

16.           Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change Our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. we recommend that you check this page regularly to keep up-to-date.

Cookie Policy

Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website. For example, your session so you don't have to login again.
Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Here is an overview of the cookies that may be stored on your device when you visit our website:

Category of Cookie	Purpose	Examples
Session & Security	Authenticate users, protect user data and allow the website to deliver the services users expect, such as maintaining the content of their cart, or allowing file uploads. The website will not work properly if you reject or discard those cookies.	session_id (Odoo) fileToken (Odoo)
Preferences	Remember information about the preferred look or behavior of the website, such as your preferred language or region. Your experience may be degraded if you discard those cookies, but the website will still work.	frontend_lang (Odoo)
Interaction History	Used to collect information about your interactions with the website, the pages you've seen, and any specific marketing campaign that brought you to the website. We may not be able to provide the best service to you if you reject those cookies, but the website will work.	im_livechat_previous_operator_pid (Odoo) utm_campaign (Odoo) utm_source (Odoo) utm_medium (Odoo)
Advertising & Marketing	Used to make advertising more engaging to users and more valuable to publishers and advertisers, such as providing more relevant ads when you visit other websites that display ads or to improve reporting on ad campaign performance. Note that some third-party services may install additional cookies on your browser in order to identify you. You may opt-out of a third-party's use of cookies by visiting the Network Advertising Initiative opt-out page. The website will still work if you reject or discard those cookies.	__gads (Google) __gac (Google)
Analytics	Understand how visitors engage with our website, via Google Analytics. Learn more about Analytics cookies and privacy information. The website will still work if you reject or discard those cookies.	_ga (Google) _gat (Google) _gid (Google) _gac_* (Google)

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

We do not currently support Do Not Track signals, as there is no industry standard for compliance.

BACKGROUND:

  

These Terms of Use, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, www.psolved.com (“Our Site”).  Please read these Terms of Use carefully and ensure that you understand them.  Your agreement to comply with and be bound by these Terms of Use is deemed to occur upon your first use of Our Site.  If you do not agree to comply with and be bound by these Terms of Use, you must stop using Our Site immediately.

 

1.            Definitions and Interpretation

1.1          In these Terms of Use, unless the context otherwise requires, the following expressions have the following meanings:

“Account”	means an account required for a User to access and/or use certain areas of Our Site, as detailed in Clause 4;
“Content”	means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
“User”	means a user of Our Site;
“User Content”	means any content submitted to Our Site by Users including, but not limited to, forum content, blogs, Interaction with us via our website; and comments / feedback on our content.
“We/Us/Our”	means Problems Solved Ltd , a company registered in England under 11843727

2.            Information About Us

2.1          Our Site, www.psolved.com, is owned and operated by Problems Solved Ltd

 3.            Access to Our Site

3.1          Access to Our Site is free of charge.

3.2          It is your responsibility to make any and all arrangements necessary in order to access Our Site.

3.3          Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period. 

4.              Accounts

4.1          Certain parts of Our Site (including the ability to purchase goods from Us) may require an Account in order to access them.

4.2          You may not create an Account if you are under 18 years of age.

4.3          When creating an Account, the information you provide must be accurate and complete.  If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.

4.4          We recommend that you choose a strong password for your Account, consisting of uppercase, lower case letters, numbers and symbols.  It is your responsibility to keep your password safe.  You must not share your Account with anyone else. If you believe your Account is being used without your permission, please contact Us immediately at support@psolved.com.  We will not be liable for any unauthorised use of your Account.

4.5          You must not use anyone else’s Account.

4.6          Any personal information provided in your Account will be collected, used, and held in accordance with your rights and Our obligations under the law, as set out in Clause 16.

4.7          If you wish to close your Account, you may do so at any time.  Closing your Account will result in the removal of your information.  Closing your Account will also remove access to any areas of Our Site requiring an Account for access.

5.            Intellectual Property Rights

5.1          With the exception of User Content (see Clause 6), all Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us.  All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.

5.2          Subject to sub-Clauses 5.3 and 5.6 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission by us to do so.

5.3          You may:

5.3.1     Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);

5.3.2     Download Our Site (or any part of it) for caching;

5.3.3     Print page(s) from Our Site;

5.3.4     Download extracts from pages on Our Site; and

5.3.5     Save pages from Our Site for later and/or offline viewing.

5.4          Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.

5.5          You may not re-use any Content printed, saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so.  This does not prohibit the normal access, viewing and use of Our Site whether by business users or consumers.

5.6          Nothing in these Terms of Use limits or excludes the fair dealing provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.

6.            User Content

6.1          User Content on Our Site includes (but is not necessarily limited to) forums, blogs, comments, feedback and your details used by us to provide you with our services.

6.2          An Account is required if you wish to submit User Content.  Please refer to Clause 4 for more information.

6.3          You agree that you will be solely responsible for your User Content.  Specifically, you agree, represent, and warrant that you have the right to submit the User Content and that all such User Content will comply with Our Acceptable Usage Policy, detailed below in Clause 11.

6.4          You agree that you will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by you under sub-Clause 6.3.  You will be responsible for any loss or damage suffered by Us as a result of such breach.

6.5          You (or your licensors, as appropriate) retain ownership of your User Content and all intellectual property rights subsisting therein.  When you submit User Content you grant Us an unconditional, non-exclusive, fully transferrable, royalty-free, perpetual, irrevocable, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence your User Content for the purposes of operating and promoting Our Site. In addition, you also grant Other Users the right to copy and quote your User Content within Our Site.

6.6          If you wish to remove User Content from Our Site, the User Content in question will be deleted or anonymised.  Please note, however, that caching or references to your User Content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).

6.7          We may reject, reclassify, or remove any User Content from Our Site where, in Our sole opinion, it violates Our Acceptable Usage Policy, or if We receive a complaint from a third party and determine that the User Content in question should be removed as a result.

6.8          We are not responsible for the content or accuracy, or for any opinions, views, or values expressed in User Content.  Any such opinions, views, or values are those of the relevant User and do not reflect Our opinions, views, or values in any way.

7.              Links to Our Site

7.1          You may link to Our Site provided that:

7.1.1     you do so in a fair and legal manner;

7.1.2     you do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;

7.1.3     you do not use any logos or trade marks displayed on Our Site without Our express written permission; and

7.1.4     you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

7.2          You may link to any page of Our Site.

7.3          Framing or embedding of Our Site on other websites is not permitted without Our express written permission.  Please contact Us at support@psolved.com for further information.

7.4          You may not link to Our Site from any other site the main content of which contains material that:

7.4.1     is sexually explicit;

7.4.2     is obscene, deliberately offensive, hateful or otherwise inflammatory;

7.4.3     promotes violence;

7.4.4     promotes or assists in any form of unlawful activity;

7.4.5     discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation, or age;

7.4.6     is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

7.4.7     is calculated or is otherwise likely to deceive another person;

7.4.8     is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;

7.4.9     misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 7.4);

7.4.10  implies any form of affiliation with Us where none exists;

7.4.11  infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or

7.4.12  is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

7.5          The content restrictions in sub-Clause 7.4 do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with the provisions of sub-Clause 7.4.  You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content.  You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.

8.            Links to Other Sites

Links to other sites may be included on Our Site.  Unless expressly stated, these sites are not under Our control.  We neither assume nor accept responsibility or liability for the content of third party sites.  The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

9.    Liability and Disclaimers

9.1          Nothing on Our Site constitutes advice on which you should rely.  It is provided for information purposes only. 

9.2          Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

9.3          We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date.  We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date. 

9.4          To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (including User Content) included on Our Site.

9.5          If you are a business user, We hereby exclude all implied conditions, warranties, representations or other terms that may apply to Our Site or Content.  We will not be liable for any loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

9.6          If you are a consumer user, please note that Our Site is intended for business use only, however if, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, you may be entitled to certain legal remedies.  For more details on consumer rights, please contact your local Citizens Advice Bureau or Trading Standards Office.

9.7          We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

9.8          Nothing in these Terms of Use excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.

9.9          The limitations of liability included in this Clause 9 apply only to the use of Our Site and not to the sale of goods.

10.           Viruses, Malware and Security

10.1       We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.

10.2       You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.

10.3       You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

10.4       You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

10.5       You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

10.6       By breaching the provisions of sub-Clauses 10.3 to 10.5, you may be committing a criminal offence under the Computer Misuse Act 1990.  Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them.  Your right to use Our Site will cease immediately in the event of such a breach.

11.         Acceptable Usage Policy

11.1       You may only use Our Site in a manner that is lawful and that complies with the provisions of this Clause 11.  Specifically:

11.1.1  you must ensure that you comply fully with any and all local, national or international laws and/or regulations;

11.1.2  you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;

11.1.3  you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and

11.1.4  you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.

11.2       When submitting User Content (or communicating in any other way using Our Site), you must not submit, communicate or otherwise do anything that:

11.2.1  is sexually explicit;

11.2.2  is obscene, deliberately offensive, hateful or otherwise inflammatory;

11.2.3  promotes violence;

11.2.4  promotes or assists in any form of unlawful activity;

11.2.5  discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation or age;

11.2.6  is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

11.2.7  is calculated or is otherwise likely to deceive;

11.2.8  is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;

11.2.9  misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 11.2);

11.2.10implies any form of affiliation with Us where none exists;

11.2.11infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or

11.2.12is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

11.3       We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 11 or any of the other provisions of these Terms of Use.  Specifically, We may take one or more of the following actions:

11.3.1  suspend, whether temporarily or permanently, your Account and/or your right to access Our Site;

11.3.2  remove any User Content submitted by you that violates this Acceptable Usage Policy;

11.3.3  issue you with a written warning;

11.3.4  take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;

11.3.5  take further legal action against you as appropriate;

11.3.6  disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or

11.3.7  any other actions which We deem reasonably appropriate (and lawful).

11.4       We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms of Use.

12.           Privacy and Cookies

Use of Our Site is also governed by Our Cookie and Privacy Policies, available from Privacy & Legal | Problems Solved (psolved.com) .  These policies are incorporated into these Terms of Use by this reference.

13.           Changes to these Terms of Use

13.1       We may alter these Terms of Use at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented.  You are therefore advised to check this page from time to time.

13.2       In the event of any conflict between the current version of these Terms of Use and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

14.           Contacting Us

To contact Us, please email Us at support@psolved.com or using any of the methods provided on Our contact page at https://www.psolved.com/contactus.

15.           Communications from Us

15.1       If We have your contact details (if, for example, you have an Account) We may from time to time send you important notices by email.  Such notices may relate to matters including, but not limited to, service changes, changes to these Terms of Use, Our Terms of Sale, and changes to your Account.

15.2       We will never send you marketing emails of any kind without your express consent.  If you do give such consent, you may opt out at any time.  Any and all marketing emails sent by Us include an unsubscribe link. If you opt out of receiving emails from Us at any time, it may take up to 2 business days for Us to comply with your request.  During that time, you may continue to receive emails from Us.

15.3       For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at support@psolved.com or via https://www.psolved.com/contactus.

16.         Data Protection

16.1       All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.

16.2       For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy Privacy & Legal | Problems Solved (psolved.com) .

17.           Law and Jurisdiction

17.1       These Terms of Use, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

17.2       If you are a business, any disputes concerning these Terms of Use, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17.3       If you are a consumer, any disputes concerning these Terms of Use, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

​POLICY STATEMENT ON MODERN SLAVERY

 This statement is made in accordance with Section 54, Part 6 of the Modern Slavery Act 2015, which mandates that businesses openly disclose the measures they are implementing to combat slavery, servitude, forced labour, and human trafficking, collectively known as Modern Slavery.

 It outlines the actions taken by Problem Solved Limited to ensure that slavery and human trafficking do not occur within its supply chains or any segment of its operations.

 At Problem Solved Limited, we uphold human rights and strictly oppose any form of modern slavery or bullying. We acknowledge the vulnerability of every supply chain to modern slavery risks and accept our duty to comprehend these risks and collaborate with our suppliers to address them effectively.

 OUR BUSINESS

 We are an emerging UK-based logistics and supply chain consultancy with a global presence, headquartered in London, England.

 Our business specialises in providing logistics and supply chain consultancy services, focusing on delivering comprehensive strategies for global logistics solutions. This includes optimisation of supply chain efficiency, cost reduction, and enhancing the sustainability of logistics operations.

 Our expertise extends worldwide, enabling us to support clients across diverse industries and geographies. Our strategy is centred on driving sustainable growth, delivering value to our clients, and fostering strong relationships with our suppliers, always with an acute awareness of the risk of Modern Slavery to make a positive impact on the end-users of the services we provide.

 OUR APPROACH

 Problem Solved Limited maintains a precise policy regarding our supply chain and recruitment processes to prevent slavery and human trafficking, ensuring that any associated risks are effectively mitigated.

 All staff at Problem Solved Limited undergo thorough background checks. This includes verifying any criminal records that might be related to modern slavery or human trafficking, as well as checking references, credit history, and addresses for at least the past two years. This rigorous process allows us to ensure that our staff are not engaged in any activities related to modern slavery or human trafficking and are legally eligible to work for Problem Solved Limited.

 We motivate our employees and suppliers to report any concerns regarding modern slavery or other human rights abuses.

 To date, there have been no reports of modern slavery incidents within Problem Solved Limited for the period this statement covers.

 SUPPLY CHAIN STANDARDS

 The new Code of Conduct for all suppliers was introduced by Problem Solved Limited in Apr 2024 and has since been extended to include existing suppliers.

 This Code prohibits all forms of slavery, servitude, forced and compulsory labour, and human trafficking. Additionally, we ensure our suppliers treat their employees with respect and dignity, prevent discrimination, and comply with relevant employment laws.

 Our Code of Conduct embodies our commitment to ethical conduct and integrity in all our business dealings and the enforcement of effective systems and controls to prevent slavery and human trafficking in our operations.

 We expect our suppliers to adhere to the Minimum Standard for Labour Providers to combat Modern Slavery, which includes:

 ·        Ensuring employees are employed under fair conditions with reasonable pay and all staff have written contracts of employment, with wages paid directly to them.

·        Prohibiting any harassment, including physical or verbal abuse, threats, and bullying.

·        Complying with national laws and industry regulations regarding working hours, ensuring a standard working week does not exceed 48 hours, or 60 hours with overtime.

Prohibiting the employment of individuals below the legal minimum age and ensuring no one under 18 is employed in hazardous work.

Eliminating forced, bonded, or compulsory labour, allowing employees to leave their employment after reasonable notice without having to lodge deposits or identity papers or pay any fees to secure work.

Allowing employees the freedom to join, or not join, a worker representative body.

 Ensuring compliance with national legal and regulatory requirements and having a modern slavery policy with a clear escalation process.

Informing Problem Solved Limited of all subcontracting or labour sourcing agents, to whom these minimum standards must also apply.

We reserve the right to terminate our relationship with any supplier found to be in non-compliance with our policies if issues are not addressed promptly.

 TRAINING

 Our Directors are well-informed about the risks of modern slavery, and Problem Solved Limited continues to provide internal training on our compliance approach with the Modern Slavery Act. This includes training for managers, the procurement team, senior management, and general managers on slavery and human trafficking, ensuring all direct reports are kept informed.

 Our internal policy document educates all employees about the Modern Slavery Act, the signs to watch for, and how to report any concerns, either internally or through the Modern Slavery Helpline 0800 0121700 https://www.modernslaveryhelpline.org/.

 FUTURE PRIORITIES

 We are committed to ongoing staff training to heighten awareness of any risks associated with Modern Slavery. Our goal is to enhance and expand our due diligence processes to ensure our suppliers are compliant with these minimum standards and can demonstrate such compliance.

Dawn Rivers – Managing Director

April 2024

Commitment to achieving Net Zero:

Problems Solved is committed to achieving Net Zero by 2050.

Directors Statement:

The proprietorship, leadership, and workforce of our enterprise hold a steadfast commitment to attaining Carbon Neutral status, aspiring towards Carbon Negative status before the midpoint of this century. This ambition necessitates a delicate equilibrium between business imperatives and our collective societal duties. Achieving environmental sustainability without compromising our financial viability is essential, ensuring continued provision of rewarding employment while safeguarding our planet.

Founded at the dawn of 2019, Problems Solved has been, from its inception, deeply influenced by our founder's Nordic heritage, championing the use of green energy where financially and operationally feasible to bolster our environmental principles.

With our ranks swelling from three at our inception to nearly thirty today, spanning full-time and flexible hours, our endeavour to minimise our planetary impact remains unwavering, striving for the smallest possible ecological footprint.

Our approach evolves continuously, informed by past corporate experiences and a foundational ethos, taking numerous strides towards sustainable operations while adhering to exemplary business practices:

1. Toward the end of 2019, we equipped the domicile of our proprietor, doubling as our head office, with solar panels, substantially curtailing our electrical consumption and solidifying our commitment to a reduced carbon footprint.
2. By mid-2023, our carbon emissions associated with office activities saw a significant reduction, thanks to the construction of an eco-friendly garden office in Chalfont St Giles. This wooden edifice, bearing the FSC seal of approval, now hosts our headquarters, featuring energy-efficient LED lighting, insulation, and solar-powered electric radiators.
3. Apart from this solitary office, our personnel operate remotely, a strategy that diminishes both operational costs and emissions linked to traditional office environments and their support systems.
4. This remote working arrangement not only fosters a superior work-life balance but also eliminates commuting-related emissions.
5. As our operations expand globally, engaging with colleagues in the US, Europe, and India presents cultural and regulatory challenges. We are committed to aligning our international teams with our environmental objectives, encouraging them to measure and mitigate their carbon footprints in collaboration with us.
6. Our policy eschews company cars and allowances in favour of an ambitious plan to adopt electric vehicles powered by surplus solar energy by 2025, further reducing our dependence on greenhouse gas-emitting transport forms. These vehicles will also serve as mobile energy storage units, ensuring power availability during less sunny periods.

Our journey is a testament to blending ambition with responsibility, striving not only for corporate success but for a sustainable future for all.

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